Free Shipping on orders over $49.99

Typically, items will arrive 2-5 business days after being shipped. Smaller items are shipped with UPS or FedEx, however, larger items and orders are shipped through freight, which is a more complex process compared to shipping small parcels. It's crucial to familiarize yourself with the requirements before the delivery day to ensure a smooth shipping process.

• Most freight items are shipped on a pallet
• Some delivery companies will call to schedule a specific delivery time, while others will drop off the shipment at the nearest accessible location near your home, aiming to deliver it as close to a garage door as possible.

Pre-Delivery

Typically, shipments arrive without issue, but if you do encounter a problem, please carefully inspect your packages following the guidelines. If there is any damage, photos must be sent to support@grillsons.com within 48 hours of receipt to initiate a return or exchange.

Upon Delivery:

Upon arrival, verify that the number of pallets/pieces listed on the delivery receipt matches the expected amount. If there are any missing pieces, make a note of it on the receipt before signing, for example, "Received 3 out of 4 pieces." Contact us immediately if any pieces are missing. We will work with the delivery company to find the missing items or arrange for replacements.

As soon as the shipment arrives, inspect it for any visible damages such as crushed box corners, holes, or broken pallets, which can indicate internal damage. 

After accepting the shipment, examine the package for any concealed damage. You have 48 hours to send us photos of the damage at support@grillsons.com. You can also report any concealed damage, and we will guide you through the Damaged delivery process.

$9.99 Flat-Rate Shipping

Orders less than $49 ship at a low, fixed price and the shipping fee remains the same even if the order amount increases.

Serving up appreciation for being a Grillsons customer.

We understand that there are many options for online shopping and we strive to stand out by providing top-notch service to earn and retain your loyalty.

Below is our 4-Point approach to providing the best shopping experience at Grillsons:

1. Free Shipping: Enjoy seamless and cost-effective shipping on all orders from Grillsons. No more worrying about shipping costs, as we offer free shipping on all orders over $49.99, helping you to save even more on your outdoor grilling purchases.
2. Exceptional customer service: Our team is dedicated to providing you with the best customer experience possible. Whether you need help choosing the right products, have a concern or issue, or simply need advice on how to get the most out of your grilling experience, we are always here to help.
3. Safe and Secure Shopping Environment: At Grillsons, we prioritize the security of your personal and financial information. Our online platform is equipped with state-of-the-art security measures to ensure that your transactions are protected and kept confidential. Shop with peace of mind, knowing that your data is safe and secure with Grillsons.
4. Hassle-Free Returns: We understand that sometimes things don't work out, which is why we offer a hassle-free return policy for our customers. All returns must be made within 30 days of purchase and are subject to a restocking fee. This policy ensures that our customers can feel confident in their purchases and have a stress-free shopping experience.